Refund policy

All goods are supplied on a firm sale basis unless a prior arrangement has been made with a representative of the Company.

Returns will only be accepted with prior authorisation from Teal Press Ltd. Authorised returns due to damaged stock or Company processing error will be given full credit, providing the original invoice number can be identified. All returns must be clean, free of customer's marks or labels, and in a condition fit to be resold as judged solely by Teal Press Ltd. Items must be on the current Company stock list and will be credited at the original price invoiced.

Items received which are unauthorised or do not meet this criteria will not be credited to the Customer and will be held at Teal Press Ltd for 14 days after the Customer has been advised credit cannot be given. If requested they will be returned to the Customer with a 10% handling charge based on the invoice value of the Goods returned plus the cost of carriage. Damaged Goods not claimed by the Customer within 14 days of receipt of the credit note by the Customer will be disposed of by Company.